Frequently Asked Questions (FAQ)
IT Consulting FAQ
This can include one or more of the following:
- A review of IT organization structure, including individual roles and responsibilities, to ensure that areas of responsibility and skills available align with the overall needs of the company.
- A review of the underlying technology infrastructure from networking, security, data centers, management tools, IT service management, cloud, data and/or integration strategies, end-user devices, etc. to ensure that these are sufficient to support the applications and technical initiatives that drive the business. This also includes the identification of areas that introduce technical risk to the company.
- A review of the applications in use to ensure that these are being used to their maximum potential, that they support best practices and the current business processes, and that end-users are adequately trained in their usage. Where risks and inefficiencies exist, these are identified, rated and recommendations prioritized.
- A review of the overall IT strategy to ensure it aligns with industry trends and the long-term goals of the business.
Business Process Improvement FAQ
Software Implementation FAQ
Utility Contractors FAQ
Yes. There have been considerable advances in automating equipment management in the last several years. Telematic devices now come standard on most pieces of heavy equipment. But until recently, contractors could only access that data via an equipment manufacturer’s portal (e.g. JDLink). Today, systems like Tenna and Clue provide systems that aggregate telematic data from disparate fleet types (e.g. Case, Cat, Komatsu) and are able to process that data further into service work orders, maintenance schedules, and charge-out data.
It is difficult to provide a one-size-fits-all answer to this question given the disparate nature of utility contracting firms. However, a few general guidelines are available. As more of your infrastructure moves out of the building, so too should your infrastructure personnel. This is not a savings but a transition. Those infrastructure support personnel should be replaced by IT staff that are user and application focused or skilled in enterprise architecture like middleware, data and content management. The cloud has eliminated work, at least within the construction firm. But the pace and direction of technology has actually created greater demand and potential value which has to be directed and managed. IT should be staff accordingly.
Mechanical Contractors FAQ
Yes. Many construction firms today have moved to stand-alone HR solutions and away from embedded HR applications that are part of the ERP (accounting) solution. Employees today want access to much more HR related data than in years past so a self-service portal was needed. Web-based applications helped facilitate that. Some larger scale HR solutions have moved into construction (e.g. Workday, UKG, Bamboo) which are not construction specific but that does not appear to matter too much, with one exception. When the HR solution vendor expects a customer to use their integrated payroll, problems can arise. HR does not have all that much construction specific functionality but Payroll most certainly does. BCG recommends a suitable HR product for most construction firm with good integration capability back to the firm’s ERP-based Payroll application to ensure functionality such as union payroll, Certified Payroll reporting, and costing of labor.