Felisa Palagi

Chief Operating Officer


Felisa Palagi serves as the Chief Operating Officer at Burger Consulting Group, steering strategic initiatives and enhancing operations to ensure satisfaction among clients, partners, and employees.

With an extensive background spanning over 25 years, Felisa provides dynamic leadership, particularly to service-based organizations in professional services, management consulting, and field service management. Her expertise extends across diverse sectors, including high-tech, consumer goods, and manufacturing.

Recognized as a transformative leader adept at filling organizational gaps, Felisa has proudly led many firsts in companies, driving profitable, double-digit growth and low employee turnover. Leading teams as large as 1,000 and advising numerous Fortune 500 companies, Felisa most enjoys making a difference in small to medium-sized companies. Her engaging approach inspires innovation, cultivates leaders, and mitigates headaches.

Felisa has made significant contributions as a thought leader, sharing insights and expertise as a keynote speaker, author, and ivy-league university subject matter expert on topics such as executive development, high-stakes conversations, and complex change management.

Felisa volunteers as a crisis counselor and holds and MBA from the prestigious F.W. Olin Graduate School of Business at Babson College.